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Shipping & Return FAQ

What if I ordered the wrong item?

• Customers may return any unopened remanufactured/compatible toners within 90 days of purchase at their own cost. If the 90 days has passed, returned shipments will not be processed.

• Customers may return any unopened genuine OEM toners within 90 days of purchase. If the genuine OEM product has been opened, even within 90 days of purchase, we WILL NOT accept the return.

• All return shipping fees of wrong items ordered are to be paid by the buyer.

• A 15% restocking fee will be charged if the item is opened for remanufactured/compatible items.

• Original shipping charges are non-refundable. If your order is eligible for free shipping, we will deduct the actual shipping cost we paid to the carrier (i.e. FedEx, USPS, etc) from your refund.


What if my item is defective?

• A member of our technical support team may give you a call regarding the product to help troubleshoot.

• We will issue RMA# and a prepaid return label for the item to be sent back to us. Once the merchandise has arrived, it will be inspected by a member of our technical staff. If the merchandise is deemed defective, we will process it accordingly.

• All replacements and refunds will be processed within 2 business days after the returned package has been delivered to our warehouse.

• Original shipping charges are non-refundable. If your order is eligible for free shipping, we will deduct the actual shipping cost we paid to the carrier (i.e. FedEx, USPS, etc) from your refund.

• We do not provide any shipping material for returns. All outside boxes must be provided by the customer. We will only provide prepaid return label(s) for customers within the 90 day warranty. All items past the 90 day warranty but within the 180 day warranty, the customer is responsible for all shipping costs for replacements.

 

 What if the wrong item was sent?

• Please contact us first if the wrong item was shipped and provide us with a picture of the shipping label on the outside of the shipping box and a picture of the items that were received in order to address our shipping department of their error.

• In the event of a packing error, we will issue RMA# and a prepaid return label for the item to be sent back to us.

• All replacements and refunds will be processed within 2 business days after the returned package has been delivered to our warehouse

• If the customer is seeking a refund, original shipping is refundable as it is in our error.

• If a customer sends us an item that is not one of our products, the customer must provide us with a prepaid shipping label in order for us to send the cartridge back to the customer.

• If a customer is missing an item from their order, please provide us with a picture of the shipping label along with the items that were received. The missing items will be sent out to the customer right away.

• Customer must notify us within 14 days of receveing the incorrect item or missing an item


What happens if my package was delivered back to the shipper?

• Please make sure the shipping address is correct and complete.

• If your order was shipped back to us due to an undeliverable address, we will charge the customer for shipping twice. If you'd like the package to be reshipped, we would need to charge the customer the cost of the shipping even if the order was eligible for free shipping.

• If your order was shipped back to us due to a refusal of package by someone at the given shipping address, we will charge the customer for shipping twice. If you'd like the package to be reshipped, we would need to charge the customer the cost of the shipping even if the order was eligible for free shipping.


I gave the wrong shipping address for this package to be delivered. What do I do?

• If the wrong shipping address has been provided to us, we may be able to reroute the package but we cannot guarantee it will be rerouted.

• All delivered packages cannot be rerouted.

• Please contact us to let us know when this does happen so we can contact our carrier.

• An $11 rerouting fee will be charged to the customer for every reroute that needs to be scheduled. Reroutes will not be done unless this fee is paid for.

• If the package has already been delivered to the original given address, we are not responsible for the reroute. We will not send a driver to deliver it to another address.

Returns without RMA authorization will not be accepted. Please contact us first to obtain RMA # before sending back any returns.